1. General provisions

1.1.  These rules for the purchase and sale of goods (hereinafter referred to as the "Rules") determine the general conditions for using the KEBAB inn online store and/or the food ordering system (hereinafter referred to as the "KEBAB inn e-store"). The rules are applied when the Buyer chooses, orders and buys the goods and/or services offered in the KEBAB inn e-store or uses the services provided by the KEBAB inn e-store in any other way.

1.2.  The KEBAB inn e-store is an online store of the catering establishment KEBAB inn, intended for users who buy dishes prepared by KEBAB inn and/or other food and related products to satisfy their personal needs.

1.3. In the KEBAB inn e-store, the sale of goods is organized and carried out and related services are provided to the Buyer by UAB "Egas.eu", company code 302975986, VAT taxpayer code LT100007450619, registered office address: J. Galvydžio st. 4, Vilnius, Lithuania, LT-08222, (hereinafter - the Seller).

1.4. The property of the goods sold in the KEBAB inn e-store belongs to the Seller.

1.5.  The buyer in these Rules is any person who purchases in the KEBAB inn e-store or uses other services of the KEBAB inn e-store (hereinafter referred to as the "Buyer"). The right to use the KEBAB inn e-store and to buy from it is (i) able-bodied natural persons, i.e. i.e. persons who have reached the age of majority, whose capacity is not limited by court order, and (ii) legal persons acting through authorized representatives.

1.6.  By registering or placing an order, the Buyer unconditionally confirms that he has the right to buy in the KEBAB inn e-store.

1.7.  Together with the order of goods submitted by the Buyer, these Rules become a contract concluded between the Buyer and the Seller and are a binding legal document for both parties. The contract is considered concluded when the Buyer forms and submits an order for goods in the KEBAB inn e-store, makes payment in accordance with the procedure and terms specified in the Rules, and the Seller sends a confirmation that the Buyer's order has been accepted to the e-mail specified by the Buyer.

1.8.  The buyer is not given the opportunity to place an order for goods in the KEBAB inn e-store if he is not familiar with the Rules and/or does not agree with them. In cases where the Buyer does not agree with the Rules or a certain part of them, he should not order goods in the KEBAB inn e-store. When the Buyer orders goods in the KEBAB inn e-store, it is considered that the Buyer has familiarized himself with and unconditionally agreed to the Rules.

1.9.  The seller reserves the right to change, amend or supplement the Rules. When the Buyer makes a purchase in the KEBAB inn e-store, the Rules valid at the time of placing the order apply, therefore the Buyer is recommended to familiarize himself with the Rules during each purchase.

1.10. The Seller does not assume any risk or responsibility and is unconditionally released from it, if the Buyer did not fully or partially familiarize himself with the Rules, although he was given such an opportunity.

1.11. The Seller has the right to limit the Buyer's use of the KEBAB inn e-store services without warning, if the Buyer uses the KEBAB inn e-store in violation of these Rules, tries to harm the stability and/or security of orders processed by the KEBAB inn e-store.

1.12. The Seller may temporarily or completely terminate the operation of the KEBAB inn e-store without notifying the Buyer in advance. In the event of force majeure circumstances, the seller has the right to suspend the performance of the contract until the force majeure circumstances disappear, by notifying the Buyer of the suspension of order execution. If the subsequent fulfillment of the contract is no longer relevant for the Buyer, then the buyer has the right to withdraw from the contract by notifying the Seller. If the Seller suspends operations, but is able to fulfill confirmed orders, all rights and obligations provided for in these Rules or applicable legal acts related to already fulfilled or ongoing orders remain valid.

2. Order submission and processing of personal data

2.1.  In order to use the KEBAB inn e-shop and buy the goods offered in it, the Buyer must provide the following personal data of the Buyer in the KEBAB inn e-shop system: name, surname, e-mail (which will provide the order confirmation and information related to the collection of the order), phone number , other data necessary for the delivery of goods. The authorized representative of the legal entity provides the name of the legal entity, legal entity code, VAT payer code (if applicable) instead of the first and last name.

2.2.  The buyer is responsible for the accuracy, correctness and completeness of the data provided. In no case will the Seller be liable for damage caused to the Buyer and/or third parties due to the Buyer providing incorrect and/or incomplete personal data. After placing (paying for) the order, it is no longer possible to cancel it, the money paid is not returned.

2.3.  The buyer's personal data will be processed in accordance with the Privacy Policy. If the Buyer uses the services of the KEBAB inn e-store, it is considered, that he agrees to the processing of the Buyer's personal data and confirms that all the information and personal data provided are correct and correspond to reality.

2.4.  The Buyer's personal data will be used to identify the Buyer, to determine whether the Buyer and the person to whom the goods are delivered are of legal age (in cases established by the laws of the Republic of Lithuania), to carry out the sale and delivery of the goods, to issue accounting documents, to return overpayments and/or money for goods returned by the Buyer , managing debts, fulfilling other obligations arising from the purchase and sale agreement and ensuring the Buyer the opportunity to use other KEBAB inn e-store services.

2.5.  The Buyer's personal data will be processed for direct marketing purposes only after receiving the Buyer's consent. The buyer's consent is expressed by filling out the registration form and ticking the appropriate fields in the form in accordance with the procedure set forth in these Rules.

3. Product prices, payment procedure and terms

3.1.  The prices of goods in the KEBAB inn e-shop and in the created order are indicated in Euros with VAT. Goods are sold to the Buyer at the prices valid in the KEBAB inn e-store at the time of placing the order.

3.2.  The buyer pays for the goods by paying using the partner's services. The customer does not leave payment data in the KEBAB inn e-store system, as the customer is directed to the secure server of the certified service provider for the payment transaction. Only partial information about the payment status is returned from this server to the KEBAB inn e-store system..

3.3.  The buyer undertakes to pay for the ordered goods immediately. Only after the Seller receives the relevant confirmation of the Buyer's payment for the goods and their delivery (transportation) from the operator of the payment system of his choice, the execution of the order begins.

3.4.  The Buyer can choose the time of order pick-up from the approximate times presented in the KEBAB inn e-store.

3.5.  The Seller writes out the VAT invoice and submits it to the Buyer by the e-mail specified in the Buyer's Registration form immediately after the payment of the order.

4. Collection and collection of goods

4.1. The Buyer collects the ordered goods at the KEBAB inn fast food restaurant chosen during the order. If the buyer makes a mistake and orders the goods at another restaurant, the Seller has no possibility to transfer the order to another restaurant or cancel it.

4.2.  The buyer orders and picks up the goods at the selected KEBAB inn fast food restaurant at the time chosen during the formation of the order. In the case of a large number of orders, the Seller may, at its discretion, extend the pick-up time within the limits of reasonableness. Prepared food is stored for 2 hours after its preparation. After 2 hours, the food must be disposed of.

4.3.  If requested, a one-time fixed packaging fee is applicable for the service of packaging goods in paper bags for take-out.

4.4.  If the Buyer has not received all of the goods he ordered, he may, at his option, collect the missing goods at any KEBAB inn outlet, or the money for the goods paid by the Buyer, but not delivered by the Seller, is paid to the Buyer's account within 7 (seven) working days.

4.5.  In cases where, during the acceptance of the goods, the Buyer notices that there is not an appropriate amount of goods in the package, or the supplied goods do not correspond to the goods ordered by him and this is not indicated in the invoice, goods accompanying note or other goods transfer - acceptance document, the Buyer must immediately (during the collection of the goods) inform about this Seller. 

5. Product quality guarantee and expiration date

5.1.  The seller is not responsible for the fact that the color, shape or other parameters of the goods in the KEBAB inn online store may not correspond to the actual size, shape and color of the goods due to the characteristics of the display (monitor) used by the Buyer or other technical reasons, as well as taking into account reasonable possible appearance discrepancies. The pictures of the dishes presented in the KEBAB inn e-shop are illustrative in nature and may differ within reasonable limits from the actual dish.

5.2.  The seller confirms that he is responsible for the sale of the goods ordered in the KEBAB inn e-store and the proper delivery of the purchased goods, the quality of the goods, and the implementation of other rights and obligations of the Seller provided for in legal acts. 

5.3.  In the event that the Seller does not provide a quality guarantee for certain types of goods, the guarantee provided by the relevant legal acts shall apply.

6. Submission of claims for goods

6.1. If the Buyer is not satisfied with the quality of the delivered perishable goods, and such goods are food and beverages with a short shelf life, including those products that must be kept in the refrigerator according to the temperature set by the manufacturer, he must contact the Seller no later than within 48 hours from the delivery of the goods in the KEBAB inn e-store, in the "Contacts" section. When submitting a claim for defective goods, the buyer must also submit the received defective goods photo, receipt, order number and documents proving payment (invoice received by e-mail).

6.2. If the Buyer applies later than the specified deadline and/or does not provide a photo of the product, the Seller does not undertake to resolve the Buyer's complaint in favor of the Buyer..

7. Final Provisions

7.1. These Rules are drawn up in accordance with the legal acts of the Republic of Lithuania.

7.2. Relations arising on the basis of these Rules shall be governed by the law of the Republic of Lithuania.

7.3. In the event of damage, the guilty party compensates the other party for direct losses in accordance with the procedure and grounds established by the laws of the Republic of Lithuania.

7.4. All disagreements arising from the implementation of these Rules shall be resolved through negotiations. If an agreement cannot be reached, disputes are resolved in accordance with the procedure established by the laws of the Republic of Lithuania.

7.5. Each user has the opportunity to resolve disputes with the Provider electronically, without going to court. First of all, the user must contact the Seller in writing, and within 14 days of receiving the claim, if the Seller does not respond to the user's claim, or if the user's claim is not satisfied, the user can apply to an entity dealing with consumer disputes out of court, i.e. The State Service for the Protection of Consumer Rights (Vilniaus st. 25, 01402 Vilnius, e-mail tarnyba@vvtat.lt, tel. 852626751, website www.vvtat.lt), or to its territorial units in the counties or to fill out the application form on the EGS platform http ://ec.europa.eu/ods/).